Work
Selected work
TAC 360An AI assistant that lets support engineers query cases, product documentation, and escalations in one place, cutting the time it takes to find prior art and respond.
Gen AIRAGElasticSearch
Log Analysis PlatformAn internal platform that parses and analyses contact centre and SIP logs, reducing manual troubleshooting effort and getting to root cause faster.
PythonElasticAutomation
LLM Guardrail GamesGandalf-style prompt-security games built to probe and strengthen LLM guardrails against adversarial inputs — a practical way to find where models give way.
LLM SecurityPromptingReact
Hackathons & CTFsMultiple hackathon and Capture The Flag wins, which is where most of my appetite for unfamiliar problems and short feedback loops comes from.
CTFSecurity
These were built internally at Cisco, so there's no public repository to link to.
What I work with
Programming & Development
PythonJavaScriptReactFlaskBash
AI/ML & Data
Gen AIMCPLangGraphElasticSearchMongoDBSQLRedisInformix
DevOps & Cloud
DockerKubernetesAnsibleOpenShiftKafkaJenkinsGCPAWSOpenStackSplunk
Networking & Systems
SIPVoIPCTIJTAPIVMwareUCCXUCCELinuxSSOLDAP
Experience
2020 — PresentLead Technical Consulting EngineerCisco Systems · Bengaluru
- Support UCCX and UCCE contact centre deployments, resolving 1,000+ cases a year for government agencies, hospitals, police, and fire services.
- Built AI/ML tooling — log analysers, case summarisation, and RAG-based product document search.
- Built and optimised CI/CD pipelines for deploying contact centre and AI tooling.
- Wrote 20+ technical guides and knowledge base articles, cutting ticket resolution time.
- Led critical escalations across software engineering, network operations, and product management.
- Delivered 10+ training sessions a year on Linux administration, AI/ML tooling, and CI/CD.
2020InternCisco Systems · Bengaluru
- Built a log parser for SIP and contact centre logs.
- Trained on Cisco Collaboration technologies — VoIP, CUCM, Unity, UCCX, UCCE — plus CCNA.
2020InternWipro · Bengaluru
- Built an automation tool to streamline support ticket workflows and cut manual effort.
Education
2022 — 2024M.Tech, Data Science & Machine LearningBITS Pilani (WILP)
2016 — 2020B.Tech, Computer SciencePES University
Certifications
AWS Certified Solutions Architect – AssociateVMware Certified Professional – Data Center Virtualization (VCP6-DCV)Cisco DevNet AssociateCisco DevOpsCCNA